My car needed new tires, and now! I knew this, and was hoping to get the last of that trend before spending the time and money. Because I have warranties, I want to make it a "one stop shop" while getting my car serviced and anything else that might come up, so I went to the nearest Chevy garage to make an appointment.
First question I asked was about the tires, to which I was informed that this particular dealer didn't do tires - they referred everything to a local tire store. While I found that a little odd, I remembered that I'm new to the area, and maybe there was more to the story, but at the time, I just wanted to check about tires.
So I drove to the tire store and asked the lady at the desk about tires for my car. It appeared that I must have interrupted something good, because "service with a smile" was not coming. After looking up my tires and doing a bunch of calculations, she gave me a quote of over $800 for off-brand tires. I then explained, nicely, that I could find Goodyear tires for under $600 and (because they have this BIG Goodyear sign on their shop) to please look up the prices for Goodyear tires. The quote was over $750. That was when I made my polite exit.
Later I researched Chevy garages and the only one that seemed to want to help was almost 100 miles away, but the quote for the tires was under $550, so I made an appointment, of course. Because this place was so far, I made plans to do other things while there - office shopping, seeing the step-granddaughters, get a few groceries, etc. And hoping that I could get the kid-time knocked out, I left early, thus allowing for time in case one of my tires went bad on the way (Murphy's Law, plans to get the tires, radial belt starting to go on one of the tires, just my luck).
Well, kids were still taking a nap and the stores were on the other side of town, not leaving a comfortable window for shopping and getting to the service garage. So I pulled into the dealer an hour early to see if they could get a head start, which they "somewhat" did (the guys that would be working on my car were busy, but they were able to get the car on a lift and get a head start on it).
In the meanwhile, the kids' parents came and picked me up and we went for ice cream and a run through the park while Murphy's Law was still looming over me. One of the tires was messed up to and it couldn't be mounted on the wheel.
Only 3 new tires, 100 miles from home, not making for a good day. But the Service Manager came out and worked it out with me so that I can go back in a couple of days to get the fourth tire (the best of the old tires was put back onto the car for the time being) and because of this, she would give me that fourth tire at no cost. I consider this more than generous, and now they have my business!
There has been many other examples of "good opportunities gone bad", everything from phone service to which satellite or cable provider to go with to where I can get a good ice cream cone... people realizing that by performing a service they need to check attitudes at the door, because that guy asking a few questions, learning his way around town, and wanting to get a fair deal, can easily go down the road.
I try to be frugal, but I'm willing to give more when I get more. I try to shop local or regional, but I can see spending an extra $200, especially when my money seemed to be a bother. I understand that things happen, but a moment to try to make things right goes a long way.
Going into a business with a smile can be the best way to get what is needed. Returning the smile can be what is needed.